Terms and Conditions

1. Definitions

1.1 “Company” refers to Pure Health Peptides LLC, its affiliates, and subsidiaries.

1.2 “Products” refer to research-grade peptides, peptide solutions, bacteriostatic water, and other laboratory-use research compounds sold directly by Pure Health Peptides LLC on this Website. All Products are sold exclusively for Research Use Only and are not intended for human or veterinary use. “Products” do not include informational content, marketing materials, third-party items, packaging materials, or any materials not expressly identified as purchasable goods on the Website. Products are sold only in the condition and specifications described on their respective product pages.

1.3 “User” refers to any individual or entity accessing or using this website.

1.4 “For Research Use Only” means that all products are intended solely for laboratory and research purposes and are not intended for human or veterinary use.

1.5 “Modification of Terms” refers to Pure Health Peptides LLC’s right to update or revise these Terms & Conditions. Material changes will be communicated through reasonable notice, which may include posting an updated “Last Updated” date at the top of this page or providing notice by email when appropriate. All modifications apply prospectively only from the stated effective date. Users will be deemed to accept revised Terms only after receiving reasonable notice and taking an affirmative action such as creating an account, completing checkout, or continuing to use the Website after the effective date.

2. Product Usage

All Products sold on this Website are research-grade materials intended exclusively for laboratory research use by qualified professionals and are not approved for human or veterinary use. Products must not be used for the diagnosis, treatment, cure, mitigation, or prevention of any disease or medical condition. Any personal, human, animal, or other non-research use is strictly prohibited and constitutes a violation of these Terms. Pure Health Peptides LLC reserves the right to refuse service, cancel orders, or terminate accounts of any User suspected of misuse, attempted misuse, diversion, or violation of applicable laws, regulations, or these Terms, including violations of FDA restrictions on research chemicals.

Users must ensure compliance with all applicable laws, regulations, and safety guidelines when handling, storing, or using our products.

Pure Health Peptides LLC shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from or relating to the misuse, unauthorized use, improper handling, improper storage, or unlawful application of its Products. This limitation does not apply to liability resulting from Pure Health Peptides LLC’s gross negligence or willful misconduct. All Products are labeled with molecular identity, batch number, and purity percentage, and are accompanied by Certificates of Analysis (“CoAs”) issued by independent third-party laboratories. CoAs reflect testing results at the time of manufacture and are provided solely for informational and quality-control purposes. Pure Health Peptides LLC warrants only that Products shipped will conform to the specifications stated on the applicable CoA at the time of shipment when handled and stored in accordance with standard laboratory conditions. No other warranties are made or implied, and all Products remain subject to the warranty and liability disclaimers set forth in Article 3 (“Disclaimers of Liability”).

Customers must be at least 21 years of age to purchase from this website. By placing an order, you confirm that you meet this age requirement and are legally permitted to purchase research compounds in your jurisdiction.

2.1 Legal Compliance Responsibility:

The Company is not responsible for any consequences, liabilities, or regulatory actions resulting from the User’s possession, transportation, resale, or use of products purchased from this website.

The User is solely responsible for ensuring compliance with all federal, state, and local laws governing the purchase, possession, handling, storage, and use of research compounds. By completing a purchase, the User acknowledges that they had a reasonable opportunity to review these Terms & Conditions and voluntarily agreed to them through an affirmative action. Upon carrier-confirmed delivery, responsibility for the Products—including all risks related to handling, storage, use, misuse, transport, and compliance with applicable laws—transfers fully to the User or their authorized agent. Pure Health Peptides LLC is not liable for any actions or consequences arising after carrier-confirmed delivery.

2.2 Gated Access & Customer Verification

• Access to certain product pages and ordering features on the site is gated. Customers must confirm age (21+) and accept the ‘for research use only’ policy before browsing product details.
• Checkout functionality is further gated by a Know-Your-Customer (KYC) verification process that requires name, email, and mobile OTP login to ensure traceability and compliance.
• Verified user accounts bypass repeat prompts and retain secure access to ordering features.

3. Disclaimers of Liability

3.1 No Medical Claims:

• The Company does not make any medical claims about its products.
• Products sold on this website are not intended to diagnose, treat, cure, or prevent any disease.
• Statements on this website have not been evaluated by the FDA or any other regulatory body.

• Damages Cap. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PURE HEALTH PEPTIDES LLC’S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO ANY PRODUCT, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY THE USER FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM. THIS LIMITATION DOES NOT APPLY TO LIABILITY RESULTING FROM PURE HEALTH PEPTIDES LLC’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

3.2 No Guarantee of Results:

• While research studies may suggest potential applications for our products, the Company makes no guarantees regarding research outcomes.

3.3 No Liability for Misuse:

• The Company shall not be held liable for any misuse of our products, including but not limited to their use for diagnostic or therapeutic purposes.

4. Ordering and Payment

4.1 Pricing & Fees:

• All prices are listed in USD and do not include applicable taxes, shipping, or handling fees, which will be calculated at checkout.
• A credit card processing fee of 2.99% is applied to all credit card transactions to offset the elevated merchant fees charged by financial institutions for peptide-related purchases. The exact amount of this fee is displayed clearly at checkout before payment authorization, as well as on the order summary, invoice, and email confirmation. This fee is a processing/service fee and is not a prohibited surcharge under California Civil Code §1748.1

4.2 Payment Terms:

• Payment must be made in full at the time of purchase.
• Accepted payment methods are listed at checkout.

4.3 Order Cancellation:

• Orders may be subject to cancellation if payment is not successfully processed.

5. Shipping

5.1 Shipping Terms

• Domestic shipping options are available at checkout.
• Shipping costs and delivery times vary based on the destination, carrier, and shipping method selected.
• Orders are processed and shipped within standard business hours. Delivery estimates provided by carriers are not guaranteed.

5.2 Shipping Insurance

Customers may opt-in for shipping insurance at checkout to protect against loss, damage, or incorrect deliveries during transit. Insurance must be selected at the time of purchase and cannot be added retroactively.

Without shipping insurance, Pure Health Peptides LLC is not liable for any lost, damaged, delayed, or misdelivered shipments once they have been transferred to the carrier and prior to delivery confirmation, except to the extent such loss results from the Company’s gross negligence or willful misconduct. Insurance coverage applies only while the shipment is in transit and before carrier-confirmed delivery. After delivery is confirmed, all risks—including loss, theft, or misplacement—transfer to the recipient, and any post-delivery claims must be directed to local law enforcement or the carrier as applicable

By purchasing shipping insurance, the customer agrees to the following terms:

5.2.1 Claim Filing Deadlines

Claims must be submitted within the following timeframes:

• Damaged, incorrect, or incomplete shipments: Within 48 hours of delivery confirmation.
• Lost shipments (undelivered): Within 7 days of the expected delivery date.

5.2.2 Required Documentation

To initiate a claim, the customer must submit:

• The order number and tracking information.
• Photos of any damaged items, packaging, and product labels (if applicable).
• Carrier confirmation or tracking showing non-delivery (for lost packages).

5.2.3 Coverage & Limitations

• Compensation is limited to the original purchase value or a replacement of the item(s).
• If the Company offers a replacement or store credit, the customer waives the right to request a refund for the same claim.
• Insurance does not cover:
  • Improper storage or handling after delivery
  • Tampered vials
  • Theft after confirmed delivery
  • Carrier delays or missed delivery windows
  • Regulatory or customs holds

Once a package is marked as delivered by the carrier, Pure Health Peptides LLC can no longer file a claim on your behalf.

• If you suspect your package has been stolen after delivery has been confirmed, you must file a theft report with your local authorities.

5.2.4 Claim Processing

• Claims will be reviewed within 5–10 business days.
• Compensation will be determined in the Company’s reasonable discretion and may be provided in the form of a refund, replacement, or store credit, depending on the circumstances of the claim and available evidence

5.2.5 Insurance Fee Non-Refundable

• The shipping insurance fee is non-refundable. If an item is returned for a refund, the original shipping insurance cost will not be reimbursed.

5.3 Ownership & Risk Transfer

• Ownership and risk of loss transfer to the purchaser only when the carrier records the shipment as “Delivered” to the address provided by the customer, provided that Pure Health Peptides LLC has properly packaged the order, supplied accurate shipping information, and selected a commercially reasonable carrier. After carrier-confirmed delivery, Pure Health Peptides LLC is not liable for theft, mis-delivery, loss, or other post-delivery issues, and the customer is responsible for ensuring a secure delivery location.

5.4 Carrier Delay Disclaimer

• Delivery estimates provided by carriers are not guaranteed and may vary due to factors outside the Company’s control, including carrier errors, weather conditions, or regional facility delays. Pure Health Peptides LLC is not responsible for delays caused by the carrier after the shipment has been accepted and processed by the carrier.

6.1 Refund and Return Policy

6.1 Eligibility for Refunds or Replacements

• Unopened and sealed products may be returned for a full refund or replacement within 30 days of delivery.
• Opened products may be eligible for a refund or replacement only if:
  • Clear documentation (e.g., photos) is provided showing potential defects such as damaged packaging or quality issues, and
  • The issue is reported within 5 days of opening the product.

6.2 How to Request a Refund or Replacement

To initiate a return or refund request:

• Contact our support team at info@purehealthpeptides.comwith your order number and a detailed explanation of the issue.
• If the product is confirmed to be defective, return shipping costs will be covered by Pure Health Peptides LLC.
• All eligible returns must be sent to:
  Pure Health Peptides LLC
  O. Box 751
  Vista, CA 92085

*) For urgent assistance, our customer support line is available weekdays (Mon–Fri) from 9:00 AM to 4:30 PM (PST) at (760) 875-0058

6.3 Processing Refunds

• Approved refunds will be processed within 5–7 business days after the returned product is received or the issue is validated.
• Refunds will be issued to the original payment method used at the time of purchase.

6.4 Exceptions and Conditions

• Refunds or replacements will not be provided for products damaged due to improper handling, mixing, storage, attempted use, or any deviation from proper laboratory procedures after delivery.
• In situations where a refund cannot be issued due to payment-processor rules, transaction settlement restrictions, or the User’s selected payment method, the Company may issue a store credit equal to the original purchase amount. Store credits will be issued in writing to the User’s registered email address, are non-transferable, and expire 12 months from the date of issue unless otherwise required by applicable law.
• The Company reserves the right to deny any return or refund request if there is evidence of tampering, attempted use, or product degradation.
• All returns must be received in their original packaging with intact labeling and seals.

7. Intellectual Property

• All content on this website, including but not limited to text, images, graphics, logos, and product descriptions, is the property of Pure Health Peptides LLC and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

8. Force Majeure

• The Company shall not be held liable for any failure or delay in fulfilling orders due to events beyond its reasonable control, including but not limited to:
  • Natural disasters
  • Pandemics
  • Labor strikes
  • Government actions
  • Supply chain disruptions
  • Banking- or Payment Processor Disruptions

9. Jurisdiction and Governing Law

• These terms and conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
• If you have any concerns or disputes regarding our services or Products, you agree first to attempt to resolve the issue informally by contacting us at the information provided below. If the dispute is not resolved through informal means within 30 days, the dispute shall be resolved through binding individual arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules, and governed by the Federal Arbitration Act (FAA). Arbitration shall take place in San Diego County, California, unless the parties mutually agree otherwise. You and Pure Health Peptides LLC waive any right to participate in class actions or class-wide arbitration. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction for matters involving intellectual property rights, unauthorized use of Products, or misuse of confidential information.
• The User agrees to submit to the personal jurisdiction of the state or federal courts located in San Diego County, California, and waives any objection to such jurisdiction or venue, except where California law mandates venue in the User’s county of residence for specific claims, in which case those statutory venue requirements shall apply.

10. Amendments to Terms and Conditions

• The Company may update or modify these Terms & Conditions from time to time. Material changes will be communicated to Users by posting an updated version on the Website and providing at least 30 days’ advance notice before the changes become effective. Continued use of the Website or purchase of Products after the effective date of the updated Terms constitutes the User’s affirmative acceptance of the modifications. If a User does not agree to the updated Terms, the User may discontinue use of the Website and request closure of their account prior to the effective date.
• Continued use of the website constitutes acceptance of the updated terms.

11. Order Cancellation Policy

11.1 Cancellation Before Shipment:

• Customers may request to cancel their order before it has been processed and shipped by contacting us at info@purehealthpeptides.com.
• If the order has not yet been processed, we will issue a full refund to the original payment method.

11.2 Cancellation After Shipment:

• Once an order has been shipped, it cannot be canceled. However, customers may be eligible for a return and refund under our Refund & Return Policy if the product remains unopened and sealed.
• Customers must follow the return process outlined in our Refund & Return Policy and are responsible for return shipping costs unless the product is defective or incorrect.

11.3 Failure to Complete Payment:

• Orders may be automatically canceled if payment is not successfully processed or verified.

11.4 Chargebacks & Disputes:

• The Company maintains comprehensive electronic records of each transaction, including order details, payment authorization, shipment tracking, and carrier delivery confirmation. These records may be used to verify fulfillment and delivery in the event of a chargeback or dispute. Carrier-confirmed delivery shall constitute prima facie evidence that the order was delivered to the address provided by the customer, subject to the customer’s right to present contrary evidence.

• Evidence and Dispute Resolution

• The Company maintains comprehensive electronic records of each transaction, including order details, payment authorization, shipment tracking, and carrier delivery confirmation. These records may be used to verify fulfillment and delivery in the event of a chargeback or dispute. Carrier-confirmed delivery shall constitute prima facie evidence that the order was delivered to the address provided by the customer, subject to the customer’s right to present contrary evidence.
• Chargebacks initiated without good-faith efforts to resolve the issue with the Company may constitute a breach of these Terms. Pure Health Peptides LLC reserves the right to dispute any chargeback that is inaccurate, fraudulent, or unsupported by the facts. The Company may seek recovery of reasonable, documented costs directly caused by such a chargeback—including processor-imposed fees, representment or retrieval costs, arbitration fees, and administrative review time—to the extent permitted by applicable law and card-network rules. Repeated or abusive chargeback activity may result in account suspension or termination.
  • Refusal of Service & Blacklist Policy
• Pure Health Peptides LLC may refuse, cancel, or restrict any order, account, or payment method when reasonably necessary to protect the Company, its customers, or comply with applicable law. This includes—but is not limited to—cases involving suspected fraud, chargeback abuse, regulatory compliance concerns, violations of these Terms, inaccurate or unverifiable information, or activity flagged by the Company’s internal fraud-prevention or blacklist systems. Any such actions will be based on legitimate business reasons, applied in a non-discriminatory manner, and consistent with applicable law including the Unruh Civil Rights Act and California Consumer Privacy Act (CCPA/CPRA).
• The Company maintains its internal blacklist and fraud-prevention systems solely to protect the platform, customers, and payment partners from fraud, chargeback abuse, policy violations, regulatory risks, or other unauthorized activity. Information recorded in these systems is limited to identifiers reasonably necessary for security purposes (such as name, email address, phone number, or IP address) and is processed in accordance with the Company’s Privacy Policy and applicable California privacy laws, including CCPA/CPRA.
• If an order or account is denied, restricted, or flagged through these systems, the User will receive post-action notice via email and may request a review by contacting the Company. Restrictions may be upheld, modified, or reversed after review, depending on the circumstances and available evidence. The Company may maintain restrictions when reasonably necessary to prevent fraud, misuse, or regulatory violations, and such actions—when supported by legitimate business reasons—do not constitute a breach of these Terms.

12. Severability

• If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

13. Waiver

• Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter, nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

14. Entirety

• These Terms and Conditions, the Privacy Policy, the Waiver Agreement and the Disclaimer constitute the entire agreement between you and Pure Health Peptides LLC and our Affiliates and Partners with respect to, but not limited to, our services, and supersede any and all previous written or oral agreements between you and us with respect to, but not limited to, our services.

15. Assignment

• Pure Health Peptides LLC may assign or transfer this Agreement, in whole or in part, to an affiliate, successor, or purchaser of assets in connection with a merger, acquisition, corporate reorganization, or other legitimate business purpose. Any such assignment will not diminish the User’s existing rights or expand the User’s obligations under this Agreement. The User may not assign or transfer any rights or obligations under this Agreement without the prior written consent of Pure Health Peptides LLC, and any attempted assignment without such consent is void. This Agreement is binding upon and will inure to the benefit of the parties and their respective permitted successors and assigns.

16. Contact Information

For questions or concerns regarding these terms and conditions, please contact:

• Email: info@purehealthpeptides.com
• Address: Pure Health Peptides LLC, P.O. Box 751, Vista, CA, 92085

• Customer Support inquiries regarding orders, billing, account access, or technical issues may be directed to info@purehealthpeptides.com or       submitted through the “Contact Us” form on the official website. Please       include your order number in all correspondence. Customer Support is   available Monday through Friday, 9:00 AM – 4:30 PM (PST).

17. Privacy & Data Security

• The Company collects and processes customer information—including name, email address, shipping information, and limited payment-verification data—solely for order processing, identity verification, fraud prevention, and compliance with Know-Your-Customer (KYC) requirements, as described in our Privacy Policy.
• Certain authentication and payment-verification functions are provided through secure third-party partners, including Plaid (bank account verification) and Xecurify (OTP-based login). Before using these features, Users must provide affirmative consent through a clear checkbox or equivalent mechanism that includes links to the applicable third-party privacy policies. Users will be informed that these providers may access certain financial or account-related information for verification purposes, that such providers do not share or store banking credentials with the Company, and that all processing occurs in accordance with California privacy laws including CCPA/CPRA.
• Use of these third-party integrations is optional for Users except where required for specific payment methods or account verification workflows. Users who do not wish to use a third-party verification service may select an available alternative method when applicable.